PRIVACY POLICY

WHO ARE WE AND WHAT IS OUR APPROACH TO YOUR PRIVACY

FitGroove is a fitness company incorporated in England and Wales.

We’re committed to protecting any data that we collect concerning you. We think it’s really important that you read and understand the privacy policy as it will explain how FitGroove collects and uses your personal information and why we do this.

HOW ARE WE PROTECTING YOUR DATA

For the purposes of data protection this policy refers to the 1998 Data Protection Act until 25th May 2018 and thereafter the EU General Data Protection Regulation (GDPR) or any subsequent, and successor, legislation.

FitGroove is the data controller of the personal information we hold about you. By using our services, you agree to the use of the data that we collect in accordance with this Privacy Policy. All personal information is kept on a secure server.

WE WANT YOU TO KNOW THAT WE’RE COMMITTED TO PROTECTING YOUR PRIVACY

We collect the minimum amount of information about you which helps us provide you with a satisfactory service.  This may include personal details or details about your order. We want you to know that the use of this website gives us the right to collect that information, but importantly gives you the option to opt out at any time.

WHAT INFORMATION DO WE COLLECT

We may collect any or all of the information that you give us depending on the type of transaction you enter into. This may include the following:

• When you purchase from us at http://www.fitgroove.co we ask for, and collect, personal information such as including your name, email, telephone number, and items ordered.

• If you set up an online account with us, we will also store your password.

• If you sign up to receive our email newsletter, we will request and store your email address.

• FitGroove and third-party providers of services may also collect information regarding your visit to http://www.fitgroove.co. This may include where you are geographically, how you were referred to us (e.g. search engines or email marketing), your browser and device type, the pages you viewed, the duration of your visit and any search terms used. This information may be collected even if you do not register an account with us.

• Other information that may be needed from time to time to process a request may also be collected as indicated on the website.

• Data in relation to credit card payments is processed by PayPal on a secure website linked to ours and they have their own privacy policy.

HOW DO WE USE YOUR PERSONAL INFORMATION

We use the information collected primarily to make your ordering experience as fun and easy as possible. We may use your information in the following ways:

• From time to time we may want you to know about special offers and promotions we’re running, so we may use your registered information to send marketing messages via mobile phone or e-mail services or via post. You can opt out of marketing emails and SMS messages at any time.

• We use your information so that we can successfully process your order which includes booking, payments and cancellations.

• Our online account holders require an email address and password to access their account so that you can order all of your classes or sessions.

• We may also use demographic information such as postcode, preferences and interests to improve our services.

• We take fraud very seriously, so the information helps us assist in its detection and prevention.

• Our Scheduling Service has selected access to your details for scheduling purposes only.

Under data protection law, it is considered a legitimate business interest for us to use our customers’ details for direct marketing, so we may contact you in this way so you find out about our latest classes and offers.

Data collected in the UK is held in accordance with the Data Protection Regulation. All reasonable precautions are taken to prevent unauthorized access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.

WHAT WE DO WITH THE INFORMATION WE GATHER AND WHY DO WE CONTACT YOU

So why are we contacting you, or using your information?

• We may use the information to improve our products and services.

• If you have signed up for our newsletters, we contact you to update you about exciting new product launches, sales and offers which are exclusive to our subscriber list. You can opt out of marketing emails at any time.

• When you make a booking online, we will contact you by email to notify you of updates to your booking.

• We may also contact you about leaving reviews for classes once you have attended your sessions.

• If successful when entering any of our amazing competitions or prize draws we will contact you by email to notify you.

• We will contact you by telephone or e-mail if there is a problem with your booking or if we need to get in touch regarding a refund / cancellation.

• From time to time, we may also use your information to contact you for market research purposes. We may use the information to customize the website according to your interests.

HOW CAN I UNSUBSCRIBE FROM MARKETING COMMUNICATIONS

We want you to have as much control over your personal information as possible, so we want you to know that you can do this in the following ways:

If you have previously signed up to our email newsletters and want to unsubscribe at any point click on the ‘Unsubscribe’ link in any email or log into your account to change your preferences.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

DO WE SHARE ANY OF THIS INFORMATION

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and scheduling services, have their own privacy policies in respect to the information we are required to provide to them for your purchase and booking related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

You will be given the opportunity to remove yourself from any mailing list or similar.  If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent.

We may from time to time provide information of a general nature to third parties, for example, the number of individuals visiting our website or completing a booking form, but we will not use any information that could identify those individuals.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW DO WE USE COOKIES

Your Internet browser has the in-built facility for storing small files- "cookies" - that hold information which allows a website to recognise your account.  Our website takes advantage of this facility to enhance your experience.  You have the ability to prevent your computer from accepting cookies but, if you do, certain functionality on the website may be impaired.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

Please see our full Cookie Policy on the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites which we think you may be interested in. However, once you have used these links to leave our site, you should note that we do not have any control over what you may see on these other websites. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

YOUR RIGHTS AND ACCESS TO YOUR INFORMATION

You have the following rights related to your personal data:

• The right to request a copy of personal information held about you

• The right to request that inaccuracies be corrected

• The right to request us to stop processing your personal data

• The right to withdraw consent
 

At any time you may review or update personally identifiable information that we hold about you, by sending an e-mail to ask@fitgroove.co.

To obtain a copy of any information that is not provided on our website or; if you wish us to remove personally identifiable information from our website, you may write to us or send us a request at ask@fitgroove.co.

After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

Verification of your information.
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

RETENTION PERIOD FOR YOUR INFORMATION

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

· to provide you with the services you have requested;

· to comply with other law, including for the period demanded by the tax authorities.

CHANGES TO THIS PRIVACY POLICY

Any changes to our Privacy Policy will be placed here and will supersede this version of our Policy.  We will take reasonable steps to draw your attention to any changes in our Policy if you are on our mailing list.  However, to be on the safe side, you should read this document each time you use the website to ensure that it still meets with your approval.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at: ask@fitgroove.co